Frequently Asked Questions (FAQ)

Delivery

How quickly are the products delivered?

Delivery time is usually 1–2 business days.

Is the delivery discreet?

Yes, we package all products in discreet packaging to ensure your privacy.

Where are the products shipped from?

Our products are shipped directly from our own warehouse in Finland. We are a completely Finnish online store, and we handle deliveries quickly and reliably.

Cancellations, Returns and Exchanges

How can I cancel my subscription?

You can cancel your order free of charge within 14 days of receiving the product, as long as the packaging is unopened. Always contact our customer service first at asiakaspalvelut@puuhabox.fi for detailed instructions.

When is there no right of return?

There is no right of return if the product's packaging, seal or protective plastic has been opened or damaged.

Can I fit the outfits I buy?

Yes, most outfits can be adjusted. However, the right to return does not apply to tights and panties if the packaging has been opened.

Cancellation of an uncollected package:

If you wish to cancel your order, please do not pick up the shipment or refuse to accept home delivery. Always notify customer service of this.

How are refunds paid?

We will refund returned products using the same payment method you used for the original order.

What do I do if the product is defective?

Contact our customer service at asiakaspalvelu@puuhabox.fi and we will replace the defective product with a new one free of charge.

Instructions for action in various situations

If you want to return or exchange a product:

Please contact our customer service at asiakaspalvelu@puuhabox.fi for detailed return or exchange instructions.

Customer service contact information

If you have any further questions or need help, always contact our customer service first at asiakaspalvelut@puuhabox.fi . We will be happy to help you!